PKLuck Privacy Policy –
How We Protect Your Data

1Introduction

PKLuck is committed to protecting the privacy of every player who uses the pkluck platform. We understand that your personal data is important to you, and we take our responsibility to handle it carefully very seriously. This Privacy Policy applies to all players who access pkluck through the website at pkluck.one or through the pkluck mobile application.

This policy should be read alongside the PKLuck Terms and Conditions, which are available at pkluck.one/terms-conditions. Together, these documents form the complete agreement between you and PKLuck regarding your use of the platform and the handling of your personal data.

2Data We Collect

PKLuck collects personal data from you at the point of registration and during your ongoing use of the pkluck platform. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal data that pkluck collects include:

PKLuck may also collect data from third-party identity verification providers where you are required to complete enhanced verification. In such cases, pkluck will inform you before any third-party verification process begins.

3How We Use Your Data

PKLuck uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent. The purposes for which pkluck uses your personal data are:

• To create and manage your pkluck account, including verifying your identity and age at registration.
• To process deposits and withdrawals through bKash, Nagad and Rocket and to maintain accurate transaction records.
• To provide customer support and respond to enquiries submitted through the pkluck support channels.
• To detect, investigate and prevent fraud, money laundering, account abuse and other prohibited activities on the pkluck platform.
• To comply with legal and regulatory obligations applicable to PKLuck as an online gaming operator.
• To send you important account notifications, including security alerts, transaction confirmations and updates to pkluck policies.
• To analyse platform usage patterns and improve the pkluck user experience, game selection and platform performance.
• To enforce the PKLuck Terms and Conditions and protect the rights of other players on the platform.

Where PKLuck wishes to use your data for any purpose not listed above — such as sending you promotional communications about pkluck offers — we will ask for your explicit consent before doing so. You may withdraw this consent at any time by contacting the pkluck support team.

4Data Sharing

PKLuck does not sell, rent or trade your personal data to any third party. However, in order to operate the pkluck platform effectively and comply with our legal obligations, we may share your data with the following categories of third parties in limited circumstances:

• Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data within their systems.
• Identity verification providers: Where enhanced verification is required, pkluck may share your identity documents with a third-party verification service. This is done solely for the purpose of verifying your identity and age.
• Game providers: The game studios whose titles are available on pkluck may receive anonymised gameplay data for the purpose of game performance monitoring and improvement.
• Regulatory and law enforcement authorities: PKLuck will share your data with relevant authorities where required to do so by law, including in connection with anti-money laundering investigations or court orders.
• IT and platform service providers: PKLuck uses trusted technology partners to host and maintain the pkluck platform. These partners may process your data on our behalf under strict data processing agreements.

5Payment Data

PKLuck processes all financial transactions through bKash, Nagad and Rocket. When you make a deposit or request a withdrawal on pkluck, the relevant mobile banking network processes the transaction directly. PKLuck does not store your full mobile banking credentials or PIN on its servers.

PKLuck retains transaction records — including the mobile number used, the transaction amount and the transaction reference number — for the purposes of account management, dispute resolution and compliance with anti-money laundering regulations. These records are stored securely and are accessible only to authorised pkluck staff.

• PKLuck will never ask you to share your mobile banking PIN or password through any channel.
• If you receive any communication claiming to be from pkluck and asking for your PIN, please report it to the support team immediately as this is likely a phishing attempt.
• All payment data transmitted between your device and pkluck is protected by SSL encryption.

6Cookies

PKLuck uses cookies and similar tracking technologies on the pkluck platform. Cookies are small text files stored on your device that help pkluck remember your preferences, keep you logged in and understand how the platform is being used. The types of cookies used on pkluck include:

• Essential cookies: These are required for the pkluck platform to function correctly. They enable core features such as account login, session management and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: These remember your settings and preferences on pkluck, such as your preferred language and display settings, so you do not need to re-enter them each time you visit.
• Analytics cookies: These help pkluck understand how players use the platform — which pages are visited most, how long sessions last and where players encounter difficulties. This data is used in anonymised form to improve the pkluck experience.
• Security cookies: These help pkluck detect and prevent fraudulent activity, including account takeover attempts and automated bot activity.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use certain features of the pkluck platform, including account login.

7Data Retention

PKLuck retains your personal data for as long as your pkluck account is active and for a period after account closure as required by applicable law and regulation. The specific retention periods that apply to different categories of data on pkluck are as follows:

• Account and identity data is retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for two years from the date of the last interaction.
• Technical and usage data collected through cookies and analytics is retained for up to 12 months.

Once the applicable retention period has expired, pkluck will securely delete or anonymise your personal data. If you request account closure before the end of a retention period, pkluck will retain only the data required by law and will delete all other data promptly.

8Data Security

PKLuck takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure. The security measures in place on the pkluck platform include:

• SSL/TLS encryption for all data transmitted between your device and the pkluck platform.
• Secure, access-controlled server infrastructure with regular security audits.
• Two-factor authentication options for pkluck account login.
• Strict internal access controls ensuring that only authorised pkluck staff can access player data, and only to the extent necessary for their role.
• Regular staff training on data protection and information security best practices.
• Automated monitoring systems that detect and alert on unusual account activity or potential security breaches.

9Your Rights

As a player on PKLuck, you have a number of rights in relation to the personal data that pkluck holds about you. These rights are:

• Right of access: You have the right to request a copy of the personal data pkluck holds about you. PKLuck will respond to access requests within 30 days.
• Right to rectification: If any of the personal data pkluck holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that pkluck delete the personal data it holds about you. This right is subject to pkluck's legal obligations to retain certain data.
• Right to restriction: You have the right to request that pkluck restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: Where pkluck processes your data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact the PKLuck support team at [email protected]. PKLuck will respond to all data rights requests within 30 days of receipt.

10Minors

PKLuck is strictly an 18+ platform. PKLuck does not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register on pkluck or provide any personal data to the platform.

If PKLuck becomes aware that it has collected personal data from a person under the age of 18, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe that your child has registered on pkluck, please contact the support team at [email protected] immediately so that the account can be closed and the data removed.

11Policy Changes

PKLuck reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date. PKLuck will make reasonable efforts to notify players of significant changes through in-platform notifications or by email where contact details are available.

Your continued use of the pkluck platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any updated terms, you must stop using pkluck and may request account closure by contacting the support team.

12Contact Us

If you have any questions about this Privacy Policy, about how PKLuck handles your personal data, or if you wish to exercise any of your data rights, please contact the pkluck support team. We are available 24 hours a day, 7 days a week and will respond to all privacy-related enquiries as quickly as possible.